Frequently Asked Questions
Everything you need to know about robotic lawn mowing.
Getting Started
How do I know if my yard is a good fit?
Our service works best for residential yards between 1/4 and 1/2 acre. During your free consultation, we'll assess your specific yard to make sure robotic mowing is right for you. Factors like yard size, slope, and layout all play a role.
What's included in the installation?
Everything! We set up the charging station, configure the mower's boundaries using GPS (no buried wires needed), optimize the mowing pattern for your yard, and test everything before we leave. Installation is included in your custom quote after a free consultation.
How long does installation take?
Most installations take 1-2 hours. We'll schedule a time that works for you and handle everything. You don't need to be home, but you're welcome to watch and ask questions.
The Mower
How loud is the robotic mower?
Very quiet — about 58 decibels, which is similar to a normal conversation. You can run it while you're sleeping, working from home, or relaxing in your backyard without disturbance.
What happens when it rains?
The mower automatically detects rain and returns to its charging station. Once conditions improve, it resumes its schedule. You don't need to do anything.
Is it safe around kids and pets?
Yes. The mower has multiple safety sensors and will stop immediately if lifted or tipped. The blades are also smaller and less exposed than traditional mowers. That said, we recommend keeping kids and pets away while it's operating, just like any lawn equipment.
What about theft?
Navimow mowers have built-in anti-theft protection including PIN codes, alarms, and GPS tracking. If someone tries to pick it up without authorization, it will sound an alarm.
Service & Support
What if something goes wrong?
We monitor your mower remotely and handle any issues that come up. If it needs maintenance or repair, that's included in your monthly fee — you never pay extra for service calls.
What maintenance is required?
From your end, almost nothing. We handle blade replacements, software updates, and any mechanical issues. Occasionally clearing debris from the yard before mowing helps, but that's about it.
Can I control the mower myself?
Yes, if you want to. The Navimow app lets you start, stop, or adjust schedules. But most customers prefer to let us handle it — that's the point of the service.
Billing
Are there any hidden fees?
No hidden fees. Your monthly service covers the mower, monitoring, maintenance, blade replacements, and support. Contact us for a quote tailored to your yard — we'll walk you through what's included before you sign up.
Is there a contract?
No long-term contracts. You can cancel anytime. We believe you should stay because you love the service, not because you're locked in.
What happens if I cancel?
We'll schedule a time to remove the equipment from your property. No hassle, no fees. If you decide to come back later, we're happy to have you.